Grass

Sample production is approximately 3 weeks. 

If any artwork alterations are requested, this takes approximately 2 weeks after receiving any needed reference photos and depending on backlog.

Standard timing to produce your larger rug is 12 weeks.

Any questions, don't hesitate to reach out.

An oversized sample (2' x 2', 1' x 1' or 1' x 4' depending on the design) shows yarn colors and a section of the design. You can hold your sample up against your furnishings in your room. 

You may request a Zoom call where I can show you a sample of your chosen design if it’s available.

Note: If you decide not to proceed with your full rug after receiving your sample (this has never happened), fees remain nonrefundable, as materials and manpower have already been allocated.

Any questions, message me.

You can request hanging loops if you'd like to use any design as a wall hanging. Include a note with your order or message me.

If you'd like to order a different size of this design, a new form can be created for you with related fee to create the art if it’s suitable for the design of your choice.

If you'd like a different colorway, that can also be created with an associated custom art fee.

All Rugs are Made to Order & Begin Processing Upon Payment

Rug orders are nonrefundable as they're custom-made just for you. Deposits are nonrefundable since orders begin processing with our mill as soon as placed.

Original artwork fees cannot be returned if you were to decide not to proceed with a design (this has never happened), as the work is tightly scheduled.

If there's a manufacturing defect, it will be examined and replaced if needed.